Tenancy & Property Officer – QLD

Location: Brisbane
Work Schedule: Full-time, Permanent

General Overview

Reporting into the Tenancy Team Leader, the Tenancy & Property Officer will assist with the operations of Enliven Housing’s property portfolio. As part of a collaborative ‘hands on deck team’ you will make sure that a comprehensive, sensitive, and efficient housing management service is delivered to our tenants.

Our tenancy management approach is tenant centric. These values are at the forefront of the way we do tenancy. You will have the ability to liaise with a range of internal and external partners, show a commitment to sustaining tenancies whenever possible and express a commitment to working with people with disability to achieve great housing outcomes.

This role is based in Brisbane, Queensland. Standard office hours are required and from time to time there can be some tasks, travel or meetings that occur outside of normal business hours.

The successful candidate will be required to undertake the NDIS worker check which includes a Police check and four learning modules.

Key Responsibilities 

  • Attend sites to investigate and resolve tenancy disputes in a timely manner.
  • Ensure high quality maintenance of Enliven property standards.
  • Manage tenant lease sign-ups to ensure tenants have paid rent and bond on a regular basis.
  • Manage recording and training of repairs and maintenance by liaising with tradespeople.
  • Support the Transition Team to assist with incoming tenants.
  • Ensure that Enliven complies with relevant legislation, standards, audits, policies, procedures and service model.
  • Maintain strong relationships within the disability sector as well as external parties

Education

  • Year 12 Certificate of education (or equivalent)

Knowledge and Skills

  • Demonstrated experience in tenancy and property management.
  • Proven passion volunteering in the disability sector or community housing (desirable).
  • Excellent communication, interpersonal, customer service and relationship building skills.
  • Strong commitment to learning, meeting deadlines, achieving results, identifying challenges, presenting solutions and attention to detail.
  • Strong skills with Microsoft Office (Excel, Power Point and Word) and Adobe.

Attributes

  • Communication – Be prompt and responsible and respectful.
  • Presence – Demonstrate reliability and willingness.
  • Collaboration – Build trust and work with others to meet shared objectives.
  • Adaptability – Be open to doing things differently or working around problems.
  • Resilience – Some people that we work with can get easily frustrated, you will need to exercise discretion, maturity, and calmness.

Travel

This role may involve travel interstate from time to time.  

How to Apply

Please submit a cover letter and resume to apply. Please note that interviews will commence as soon as suitable candidates are identified, so do not delay your application.