Frequently Asked Questions

Living with Enliven - Your home, your way


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Tenancy

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Our Model

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SDA Eligibility

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SDA Faws

Enliven Housing engages the inaugural support provider, based on our organisations sharing values and their understanding of..

Enliven Housing is a specialist disability accommodation (SDA) provider. We are on a mission to change the way people with disability think about their housing options.

We want to see people with disability access housing with the same choices and control, opportunities for social connection, skills development and financial benefit that the broader community enjoys.

We think with shared support (managed through the community cooperative) you can have the choice and control to live your life your way.

Enliven Housing offers luxury apartment style living in a vibrant village environment. Apartments are a mix of one and two-bedroom units integrated throughout multi-unit developments.

This means the SDA units are on different floors and in different areas of the building. Your neighbours could be any mix of people in the community.

Each development generally has 10 apartments designed to a mix of SDA design categories:

  • High Physical Support
  • Fully Accessible
  • Improved Liveability

There is also an eleventh unit for the Shared Onsite Support provider which is used as a support hub.

To be added…

The Enliven Housing Agreements you will be asked to sign are:

  • A standard state government Residential Tenancy Agreement (NSW Department of Fair Trading, Consumer Affairs Victoria, Consumer and Business Services SA, Justice and Community Safety ACT)
  • The SDA Service Provider Agreement
  • Community Cooperative Agreement

We will give you copies of any agreement we want you to sign. You can take these away to look over before signing.

Separating these two functions means you can exercise choice and control over where you live and who supports you to live there.

If you have a concern about either your housing provider or your support provider, you can raise your concerns with confidence that it will not jeopardise the delivery of the other support.

Enliven Housing provides housing only, not personal support. Housing and tenancy are our areas of expertise. Enliven Housing works closely with our tenants and their chosen support providers to make sure that we all work toward achieving stable housing, constructive support arrangements, and a positive quality of life.

The Enliven Housing model of tenancy requires the tenants to join and take part in a Community Co-operative. This Cooperative actively works with the Onsite Support Provider.

Our Community Cooperative model actively encourages and supports people with disability to have choice and control with issues that directly affect them.

We offer independent housing with the opportunity to have an Onsite Support provider. Enliven Housing tenants commit to being a member of the Community Cooperative that operates as a collective for everyone's benefit.

By sharing onsite support with the Community Cooperative, we make privacy, autonomy and independence more achievable for everyone. Find out more about the Community Cooperative.

We can only have one Onsite Support Provider working out of the Hub. If the building is new, Enliven Housing chooses an initial support provider. However, once that initial term is over, the Community Cooperative collectively chooses the support provider they want.

The Community Cooperative works with the Onsite Support Provider to determine how shared support arrangements will work.

We created the Cooperative to help people to have a say of how their housing requirements and support arrangements intersect.

The Cooperative could even look at collective purchasing, where economies of scale could benefit everyone individually. Some things that the cooperative might look at as a collective purchase may be:

  • internet
  • pharmacy home deliveries
  • utilities bundling
  • additional shared support or activities
  • bulk purchase of groceries

The Hub is the apartment within the development where the Onsite Support staff are based.

The Hub is accessible via smart technology in your apartment, through your mobile phone or you can visit in person.

Enliven Housing enters into a Deed of License with the Onsite Support provider for their use of the Hub apartment.

To live in one of our apartments, you will require funding for:

  • SDA Apartment single resident (1 or 2 bedrooms).
  • OOM (Onsite Overnight Monitoring -at least one hour per night).
  • Sufficient Core funding to enable you to purchase supports to enable you to live safely.
  • Assistive Technology funding in your plan.

Your rent will be 25% of the basic Disability Support Pension (or equivalent for those who do not receive Disability Support Pension) plus 100% of your Commonwealth Rental Assistance entitlement.

You will also need to pay for utilities including:

  • Electricity
  • Gas
  • Water
  • Internet Service Provider (ISP)
  • Phone (if not through the ISP)

You will need to furnish and equip your home, pay for food, toiletries, cleaning products, consumables and medicines.

The Community Cooperative makes this decision.

Tenants moving into the complex will jointly decide who provides the onsite shared support, the extent that supports will be shared, how they will be shared and how much each tenant will contribute to the arrangement.

Enliven will support the Cooperative to explore the options available and to make the formal arrangements.

If the building is new, Enliven Housing chooses an initial support provider. However, once that initial term is over, the Community Cooperative reviews the performance of the Onsite Support Provider.

If there are shortfalls in performance, these can be managed to make sure there is an improvement in service delivery.

If this process fails, the Community Cooperative can ask Enliven Housing to start finding an alternate provider.

If the building is new, Enliven Housing chooses an initial support provider. However, once that initial term is over, the Community Cooperative reviews the performance of the Onsite Support Provider. 

If there are shortfalls in performance, these can be managed to make sure there is an improvement in service delivery. 

If this process fails, the Community Cooperative can ask Enliven Housing to start finding an alternate provider.

We have set up our apartments for the installation of high-tech assistive technology. The extent of the final fit-out depends on your needs.

You can access funding from the NDIA to pay for the technology you require. Assistive Technology can be a device (like an iPad or controller) or system (lights, curtains, hoists) that provides practical solutions to everyday activities.

The NDIA funds Assistive Technology to encourage greater independence and safety. This helps you perform tasks you would normally have difficulty with or aren't able to do on your own.

Enliven have tried to include as much storage in your apartment as possible. Most of our apartments also have storage cages in the underground car parking area.

The building owner pays for building insurance. You should take out contents insurance to cover the loss or damage of your personal possessions.

There are parking spaces in our developments. We will manage these spaces on behalf of the Community Cooperative. The Cooperative will determine how they're allocated.

Some of our properties use automated car lifts to access your parking space. Be sure to check your car dimensions to make sure there is enough clearance.

We take your safety and fire safety very seriously. Every apartment block is equipped with fire safety equipment, and you can view this in the Property Information Sheet on the property you're interested in.

A PEEP (Personal Emergency Evacuation Plan) will need to be prepared for you and your unique circumstances.

Enliven welcomes pets, however this is subject to Strata Committee rules and approval. Each Enliven apartment complex will have its own by-laws governing pets.

You will need Enliven Housing and Strata Committee approval prior to having a pet in your apartment. Companion pets fall under Companion Pet Legislation in your state.

There is no smoking inside of your apartment or in the common areas. This includes your balcony, the garages, hallways or garden areas. If you or your visitors smoke, you must move off site to do so.

If you wish to have someone live with you that is your choice. However, there are some considerations that we will need to discuss with you such as rent and lease arrangements.

If you are sharing a room, the NDIS needs to be advised, as per the Specialist Disability Accommodation Operational Guideline (page 10).

The SDA participant will be the sole lessee and the person sharing will be a "Second Occupant" they will have no claim on the property or be listed on the lease agreement. If you move out, they will have to move out too. We have more information about Second Occupants on our fact sheet.

Absolutely. Some of our buildings are still under construction. If your building is completed and certified, we will happily show you through.

Before you sign your lease, you must view the property and agree that this is where you want to live.