Current Tenants
Nothing is more important to us than our tenants, which is why tenant satisfaction and safety is at the heart of everything we do. Our team of SDA tenancy specialists and our property management processes put you in the best position possible to achieve all your living goals.
Repairs and Maintenance
Our properties are built to the highest SDA standards, but like all homes, general maintenance and repairs may be needed from time to time and when it does, we’re on top of it.
We have a 24/7 Repairs and Maintenance line 1300 554 054.
Please note, If you’re in immediate danger, please call 000, not our Repairs and Maintenance line.
When to call our Repairs and Maintenance line and how we manage it
Response time: Four hours maximum
Examples:
- Flooding
- Bad leak
- Blocked toilet
- Smell of gas
- Electrical fault
- No power
- Lift outage
Action
Call 1300 554 054 (available 24/7)
Advise Shared Onsite Support Provider
Response time: 24-48 hours
Examples:
- Loose toilet seat
- Intercom issue
- Automated door issue
Action
Call your Tenancy and Property Officer
Response time: Two to 14 days
Examples:
- Appliance fault
- Minor wall damage
- Loose door handle
Action
Call your Tenancy and Property Officer
Response time: One to 14 days
Examples:
- Door handle falls off
- Intercom not connected to the wall properly
- Building debris in the pipes
Action
Call your Tenancy and Property Officer
Safety of our tenants is our top priority, which is why we’ve invested Enliven Speak Up! – an online platform where you can get advice, support and problem solving pathways. Anything you share is encrypted and kept private – you can use it anonymously or give your name if you want. It’s up to you.
For more information, download the Enliven Speak Up! factsheet below.Â
At Enliven Housing, we’re all about equipping you with all the information you need to live the life you want to live, which why we’ve put together easy to follow fact sheets that highlight our common processes and procedures. See some of our common fact sheets below. Alternatively, if you have any specific questions, feel free to contact your specialist Tenancy Officer directly or call our General Tenancy line.
